Whirlpool recall website down for customers with fire-risk washing machines


MORE than 500,000 households have been urged to immediately unplug their Hotpoint and Indesit washing machines due to a fire risk.

The company has revealed up to 519,000 products sold under the Hotpoint and Indesit brands in the United Kingdom between October 2014 and February 2018 will be recalled due to a potential fault which may cause a fire.

Owners of washing machines that could be affected by the safety issue are asked to unplug the machine and not use it but if they absolutely must use the machine, they are advised to do so with the use of a cold water cycle of 20C or lower.

Whirlpool today announced it is to recall hundreds of thousands of fire-risk washing machines just months after it launched a major recall of potentially unsafe dryers.

"When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire", a Whirlpool spokesperson told the BBC.

Among the machines recalled then was the model involved in the Shepherd's Bush fire, which London Fire Brigade said it believed was the cause of the blaze.

The company has notified the Government's Office for Product Safety (OPSS) and it has details of the recall on its website. A separate list allowing people to check their model number against a list was not accessible yesterday, but has been reinstated today.

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Customers can also contact Whirlpool's freephone hotline, 0800 316 1442 where an adviser will guide you on what to do next.

Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance.

No serious injuries have been reported.

"Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January".

This, of course, is not the only issue the company has "inherited", and the recall of, potentially, 800,000 faulty Creda, Hotpoint, Indesit, Proline and Swan tumble-dryers that was initiated in July this year is still ongoing. This will be delivered and installed, with the old one removed, all at no cost.

As a result of high demand, Whirlpool's website has been experiencing technical issues.