Cause of wireless voice outage unclear, some intermittent problems may persist


Rogers is experiencing widespread network outages.

Rogers' website confirms "some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service".

At the moment they say there is no estimated time of restoration of service.

While the website does not include an estimated time of fix, the company says teams are "working hard to address the interruption as quickly as possible".

"Some of our wireless customers may experience an intermittent interruption to voice services".

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Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

A spokesperson for Winnipeg-based Bell MTS said its customers in Manitoba had the same experience as other Bell customers. The companies were still working on Monday to restore complete service.

The London Police Service and Chatham-Kent Police Service in Ontario recommended over Twitter on Sunday that 911 callers on the Rogers network use other carrier services or find a landline.

Rogers announced on Sunday evening that it was working on a solution to the problem, but as of Monday morning, no updates have been provided about when service will be restored. Rogers posted a notice about the issue to its online customer-service forum on Sunday. Text messages, internet and data services are still active.

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