Sticky Keys? All MacBook Butterfly Keyboards Are Now Eligible for Free Repairs


Apple just refreshed its 13-inch MacBook Pro with Touch Bar and 15-inch MacBook Pros with powerful new Intel processors. Also, for the first time, you can buy an 8-core 15-inch MacBook Pro.

A year ago, Apple said it would replace "a small percentage of the keyboards in certain MacBook and MacBook Pro models" whose letters or characters repeated unexpectedly, whose letters or characters didn't appear, or whose keys felt "sticky" or didn't respond consistently.

Apple refrained from diving deeper about this new keyboard design but did say that these updates apply to the 13-inch model with Touch Bar and the 15-inch MacBook Pro, and both new laptops will be available for orders starting today before hitting Apple's retail store later this week. The base model, starting at $2399, features a 2.3 GHz 6-core Intel Core i7 processor, which can be upgraded to a 2.4 GHz 8-core Intel Core i9 processor for $300.

Though Apple maintains that most MacBook Pro owners haven't experienced any keyboard issues, it nevertheless made changes. The bump from 6 to 8 cores is good for a theoretical 1.33x performance boost, assuming flawless scaling, but you'll only see a 40 percent gain if the laptops can take full advantage of higher core counts and additional clock speed. The MacBook Pro lineup now comes in a range of configurations depending the performance demand of the user. It doesn't mean a new-style MacBook Pro couldn't be in the offing next month or later this year, but it definitely makes that report a bit more of a head-scratcher.

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Despite this, the refreshed Pros - announced yesterday - will be eligible for the fix programme, which might not give fanbois confidence that their reassuringly expensive machines will be free of those familiar woes. The Loop was told by Apple that they "changed the material in the keyboard's butterfly mechanism that should substantially reduce issues".

Apple introduced 8th and 9th generation Intel Core processor to its 13-inch and 15-inch MacBook Pro. Apple will not specify what it has done, but doubtless tear-downs of the keyboard will reveal what has been updated.

The MacBook Pro keyboard features a butterfly mechanism that Apple claims provides four times more key stability than a traditional scissor mechanism.

The entry-level model gets the Core i5-8365U while the higher-end model gets the Core i7-8665U processor. Is there a feature or a design you're happy to see come to this latest model?