He says the shooter may have had mental health issues making it tough for her to get a job, and she clearly felt singled out by YouTube for demonetizing her videos and cutting her ad revenue.
"It was a very normal conversation".
The San Bruno Police Department received "numerous" 911 calls about a shooting at YouTube's headquarters, said San Bruno City Manager Connie Jackson. She then killed herself.
It was a nice day at the #YouTube headquarters in San Bruno, California until a woman, who was identified as Nasim Najafi Aghdam came into the headquarters and injured three people. She did not give her last name.
"Our family is in absolute shock and can't make sense of what has happened yesterday".
"Although no words can describe our deep pain for this tragedy, our family would like to express their utmost regret for what happened to innocent victims".
"She went there and shot", Caldwell said.
Aghdam's family has been particularly critical of the Mountain View police, who they believe ignored warnings about their troubled relative and her hatred for YouTube.
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Mendoza said he didn't know if Aghdam purchased ammunition or accessories during her transaction and he said to his knowledge she had never practiced at one of the store's 13 shooting lanes.
"She stated she had come to the area to stay with family and while she was now living out of her vehicle, she was in the process of looking for a job", authorities said in the statement.
They let her go, saying there was no indication she needed to be detained.
In addition, she was seen in a #Shooting range before the attack and there was a gun that was registered in her name that was found on the scene. Police visited the range Wednesday. The official spoke on condition of anonymity because the official was not authorized to discuss the case.
As officers entered they found one victim at the front of the building with an apparent gunshot wound, Jackson said. "There is no equal growth opportunity on YOUTUBE or any other video sharing site, your channel will grow if they want to!"
People who post on YouTube can receive money from advertisements that accompany their videos, but the company "de-monetizes" some channels for reasons including inappropriate material or having fewer than 1,000 subscribers. It was the culmination of a crackdown begun previous year on controversial sites and in the immediate aftermath of scathing criticism following YouTube star Logan Paul publishing a video showing a dead body in a Japanese forest.
The company said Wednesday that it will increase security at its headquarters and offices around the world.
YouTube released a statement Wednesday evening calling the incident "a horrific act of violence" and encouraged employees to take time off or work from home.